Understanding the Customer’s In-Store Buying Journey
Retailers undertaking store transformation programmes need to find ways to ensure they are making data-driven decisions based on real-time customer insights. Understanding the behaviour of customers when they are in store is a crucial part of modern retailing, and the tools are now in place to enable this process. Retailers can quickly learn about their...
A New Store Excellence Scorecard
Today, with thousands of stores and a highly-competitive omnichannel environment, retail is tougher than ever. Margins are tight, customers have digital access to pricing and other information, and rapidly-shifting demographics constantly impact product mix and priorities. Retailers are also going through an unprecedented period of digital transformation that is shifting them from a model they...
European Shopper Trends report Q2 2017
Bringing you the latest consumer behaviour trends from across the globe Welcome to our latest European Shopper Trends report, which offers key statistical insight into international shopper behaviour during the second quarter of 2017 across the European region. Europe’s retailers experienced a slight overall traffic decline of -0.1% Year-on-Year in Q2 2017. Yet some countries,...
APAC Shopper Trends report Q2 2017
Shopper traffic in the Asia-Pacific region increased by +0.5% Year-on-Year in Q2 2017, following a strong start to the year, in which shopper traffic grew by +2.9% Year-on-Year during Q1 2017. Three out of the five countries we surveyed experienced encouraging footfall growth, with dips in only Australia and China. Once again, India delivered the...
Global Shopper Trends Report Q1 2017
Bringing you the latest consumer behaviour trends from across the globe Welcome to our latest Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the first quarter of 2017. Globally, retail footfall experienced a marginal Year-on-Year decrease of -0.1% in Q1. However, international consumer confidence continued to grow, despite the impact...
Global Shopper Trends Report Q4
Global Shopper Trends Report Q4 Bringing you the latest consumer behaviour trends from across the globe Welcome to our Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the fourth quarter of 2016. Globally, retail footfall showed a marginal decline of -0.7% in the final quarter of 2016. This suggests consumer...
Redesigning Retail – part two
What does the future of physical retail look like? Following on from Redesigning Retail part one, we now delve deeper into what the future of physical retail looks like. Retailers and shopping centres are operating faster and more flexibly than ever before, to enable the customer-centric experiences that modern shoppers crave. However, keeping pace with...
Global Shopper Trends Report Q3 2016
Welcome to our latest Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the third quarter of 2016. Globally, retail footfall declined by -1.2% in Q3 2016, however there were many regions that saw improvement in retail traffic. Poland, Portugal and Spain all saw growth during the quarter, along with China,...