Featured eBooks

European Shopper Trends report Q3 2017

Welcome to our latest Global Shopper Trends report, which offers key statistical insight into international shopper behaviour during the third quarter of 2017 across Europe. Politically, it’s been a turbulent quarter in the European region: S...

Understanding the Customer's In-Store Buying Journey

Retailers undertaking store transformation programmes need to find ways to ensure they are making data-driven decisions based on real-time customer insights. Understanding the behaviour of customers when they are in store is a crucial part...

A New Store Excellence Scorecard

Today, with thousands of stores and a highly-competitive omnichannel environment, retail is tougher than ever. Margins are tight, customers have digital access to pricing and other information, and rapidly-shifting demographics constantly impact...

European Shopper Trends report Q2 2017

Welcome to our latest European Shopper Trends report, which offers key statistical insight into international shopper behaviour during the second quarter of 2017 across the European region. Europe’s retailers experienced a slight overall t...

APAC Shopper Trends report Q2 2017

Shopper traffic in the Asia-Pacific region increased by +0.5% Year-on-Year in Q2 2017, following a strong start to the year, in which shopper traffic grew by +2.9% Year-on-Year during Q1 2017. Three out of the five countries we surveyed experienced...

Global Shopper Trends Report Q1 2017

Welcome to our latest Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the first quarter of 2017. Welcome to our latest Global Shopper Trends report, which offers key statistical...

Global Shopper Trends Report Q4

Welcome to our Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the fourth quarter of 2016. Globally, retail footfall showed a marginal decline of -0.7% in the final quarter of 2016....

Redesigning Retail - part two

Following on from Redesigning Retail part one , we now delve deeper into what the future of physical retail looks like. Retailers and shopping centres are operating faster and more flexibly than ever before, to enable the customer-centric...

Enhance the Shopping Experience

Ask most retailers if they know how many people visited their website and they will probably have a reasonably detailed grasp of who visited, what they did while on the site and if the visitor became a buyer. With location-based analytics,...

Global Shopper Trends Report Q3

Welcome to our latest Global Shopper Trends report, providing key statistical insight into international shopper behaviour during the third quarter of 2016. Globally, retail footfall declined by -1.2% in Q3 2016, however there were many ...

Redesigning Retail - part one

Having survived the retail armageddon that was the rise of ecommerce, bricks-and-mortar has somehow managed to emerge not just alive, but with a fiercely protective sting in its tail. Today, it’s still the place where 90% of purchases take p...

Optimise Your Marketing Spend

The customer journey is constantly evolving. Shoppers are now much more likely to research products and prices without leaving the house. While this level of prior research has seen overall footfall levels decrease, it has led to a corresponding...

Luxury Experience

3 Strategies to transform the luxury experience using location-based analytics Luxury retailers have always set the standard when it comes to customer service.But just as technology has redefined customers’ shopping experiences, it has al...

Internet of Things

Far from just being a buzzword for intelligent household objects, the Internet of Things (or IoT) is completely transforming entire industries – from smart cities to logistics. The retail industry has always led the way when it comes to em...

Retail Analytics Webinar

Certain brands always stand out when it comes to raising the bar in retail. Amazon, John Lewis, Argos and Waitrose are amongst this list and they continue to thrive as outstanding retailers in an age of disruptive technology. How do these...

Manage Staffing Smarter

Effective labour management starts with accurate shopper traffic monitoring. Ensuring the proper amount of labour, skill sets required and tasks to be performed during specific times throughout a day can have a profound impact on the success o...

Location-Based Analytics

How well do you engage with your customers across multiple channels? Ask most retailers if they know how many people visited their website and they will probably have a reasonably detailed grasp of who visited, what they did while on ...

Internal Benchmarking

When retailers begin using traffic, there are several important questions that need to be answered: Which are my top performing stores? Where do I have the most opportunity for improvement? What should my target conversion rate ...