• ShopperTrak commentary for w/c 10th July

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 28 (10th July 2017 – 16th July 2017): +3.0%
    Change for week 28 Year-on-Year: -2.0%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 28 (10th July 2017 – 16th July 2017): +1.1%
    Change for week 28 Year-on-Year: +2.5%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +3.0% and a decrease of -2.0% Year-on-Year.  The weekend showed a decrease of -0.3 Year-on-Year. The Year-to-Date trend reports -2.7% compared to the previous week. Furthermore, the figure recorded is worse than last year, -2.4%.

    Only two regions saw a Year-on-Year increase; the Yorkshire Humber, with +2.7%, and The North East, +0.2%. The region to suffer the highest Year-on-Year Decrease was Northern Ireland, -10.8%, followed by Eastern region, -7.1%. ….

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  • ShopperTrak commentary for w/c 3rd July

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 27 (3rd July 2017 – 9th July 2017): 2.2%
    Change for week 27 Year-on-Year: -3.3%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 27 (3rd July 2017 – 9th July 2017): -2.6%
    Change for week 27 Year-on-Year: 1.2%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +2.2% and a decrease of -3.3% Year-on-Year.  The weekend showed a decrease of -4.1% Year-on-Year. The Year-to-Date trend reports -2.7% compared to the previous week. Furthermore, the figure recorded is worse than last year at -2.4%.

    Only two regions saw a Year-on-Year increase; Northern Ireland with +1.6% and the Yorkshire Humber at +0.6%. The region to suffer the highest Year-on-Year Decrease was the East Midlands, -5.0%, followed by Scotland with -4.5%. ….

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  • ShopperTrak commentary for w/c 26th June

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 26 (26th June 2017 – 2nd July 2017): 3.3%
    Change for week 26 Year-on-Year: -2.9%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 26 (26th June 2017 – 2nd July 2017): -3.2%
    Change for week 26 Year-on-Year: 1.7%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of 3.3% and a decrease of -2.9% Year-on-Year.  The weekend showed a decrease of -3.7% Year-on-Year. The Year-to-Date trend reports -2.7% compared to the previous week. Furthermore, the figure recorded is worse than last year at -2.4%.

    All regions saw a Year-on-Year decrease with Scotland realising the lowest decrease, -5.9%, followed by the Eastern region, -4.5%. The region to see the lowest decrease was The Yorkshire Humber, followed by Northern Ireland ….

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  • 6 strategies for smarter staffing

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  • 5 trends that have rocked the retail industry this year so far

    The first half of 2017 proved turbulent for Europe’s retail industry. Yet while fluctuating currencies and consumer confidence levels created a mixed picture across the continent, retailers proved their ability to quickly adapt to changing shopper demands.

    Here are five of the key industry trends that have changed the retail landscape so far this year:

    retail trends 2017

    1. Mobile payments are go

    The role of cash in shopper transactions is declining, with mobile devices becoming the new wallet.

    According to Visa ….

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  • Are your store associates suffering in silence?

    Your front-line staff’s expertise is one of your greatest USPs as a bricks-and-mortar retailer.

    In addition to seeing and trying items, many consumers visit stores to seek the support and guidance of sales associates. And, as multichannel influences mean that more research is being conducted by shoppers before they reach the aisles, levels of associate support are becoming increasingly refined.

    There are two ways that retailers can respond to this rising demand for detailed staff knowledge: rely on employees to learn more information manually, or equip them with the data they need to serve shoppers more effectively.

    Forward-thinking retail organisations are recognising the need to give customer-facing staff access to essential data, such as traffic insights, to enhance the customer experience. The tools now exist to inform store associates of how their actions affect key metrics like conversion rates, so they can work smarter.

    Optimising ….

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