• 3 pillars for measuring store performance

    The store is evolving fast. Today’s shopper often engages with brands through multiple buying channels, so it’s imperative for retailers to offer an in-store experience that provides strong customer service and a seamless connection, whatever their journey.

    The pace of this development is such that the traditional assessment models that are used to measure store performance have become overly narrow in scope. Consequently, the gaps between store metrics, KPIs and related performance improvement processes are growing by the day, causing retailers to lose sight of the operations that underpin their business.

    A New Store Excellence Scorecard from Tyco Retail Solutions, created in partnership with EKN Research, suggests a new model for measuring store performance, based on three core principles:

    1. Understanding ….

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  • ShopperTrak commentary for w/c 12th June

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 24 (12th June 2017 – 18th June 2017): +1.7%
    Change for week 24 Year-on-Year: -4.8%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 24 (12th June 2017 – 18th June 2017): -0.9%
    Change for week 24 Year-on-Year: +0.3%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +1.7% and a decrease of Year-on-Year of -4.8%.  The weekend showed a decrease of -9.3% Year-on-Year. The Year-to-Date trend reports -2.7% compared to the previous week, the figure recorded is worse than last year at -2.4%.

    All regions saw a Year-on-Year decrease, with the Eastern region suffering the highest decrease of -10.4%, followed by the East Midlands and Scotland at -5.7%. Northern Ireland experienced the lowest Year-on-Year ….

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  • ShopperTrak commentary for w/c 5th June

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 23 (5th June 2017 – 11th June 2017): -7.5%
    Change for week 23 Year-on-Year: -3.1%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 23 (5th June 2017 – 11th June 2017): -2.4%
    Change for week 23 Year-on-Year: +0.2%

    Commentary
    The ShopperTrak National Retail Index is reporting a decrease Week-on-Week of -7.5% and Year-on-Year of -3.1%.  The weekend showed a decrease of -3.4% Year-on-Year. The Year-to-Date trend reports -2.6% compared to the previous week. Furthermore, the figure recorded is worse than last year at -2.3%.

    All but two regions saw a Year-on-Year decrease, with the Eastern region suffering the highest decrease of -9.0%, followed by the East Midlands, -5.0%. Northern Ireland +1.9% and Yorkshire Humber +0.8% performed ….

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  • ShopperTrak commentary for w/c 29th May

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 22 (29th May 2017 – 4th June 2017): +5.6%
    Change for week 22 Year-on-Year: -2.4%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 22 (29th May 2017 – 4th June 2017): +1.7%
    Change for week 22 Year-on-Year: +0.9%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +5.6% and a decrease of -2.4% Year-on-Year.  The weekend showed a decrease of -1.6% Year-on-Year. The Year-to-Date trend reports -2.6% compared to the previous week. Furthermore, the figure recorded is worse than last year at-2.3%.

    All regions realised a Year-on-Year decrease, with the Eastern region suffering the highest decrease of -10.3%, followed by the East Midlands with-6.4%. The region with the lowest decrease was the South East region at-0.6%. ….

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  • ShopperTrak commentary for w/c 22nd May

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 21 (22nd May 2017 – 28th May 2017): +1.8%
    Change for week 21 Year-on-Year: -4.2%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 21 (22nd May 2017 – 28th May 2017): +2.1%
    Change for week 21 Year-on-Year: -1.1%

    Commentary
    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +1.8% and a decrease of -4.2% Year-on-Year.  The weekend showed a decrease of -5.5% Year-on-Year. The Year-to-Date trend reports -2.6% compared to the previous week. Furthermore, the figure recorded is worse than last year, -2.5%.

    All regions realised a Year-on-Year decrease, with the Eastern region suffering the highest decrease of -9.4%, followed by the East Midlands, -8.3%. The regions to realise the lowest decrease were the South East region & ….

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  • ShopperTrak commentary for w/c 15th May

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 20 (15th May 2017 – 21st May 2017): -1.4%
    Change for week 20 Year-on-Year: -2.8%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 20 (15th May 2017 – 21st May 2017): -0.4%
    Change for week 20 Year-on-Year: 1.5%

    Commentary

    The ShopperTrak National Retail Index is reporting a decrease Week-on-Week of -1.4% and a decrease of -2.8% Year-on-Year.  The weekend showed a decrease of -2.4% Year-on-Year. The Year-to-Date trend reports -2.5% compared to the previous week. Furthermore, the figure recorded is worse than last year, at -2.2%.

    All regions saw a Year-on-Year decrease, with the East Midlands region suffering the highest decrease of -7.1%, followed by the Eastern Region, of -6.9%. The region to see the lowest decrease was the North East region, -0.3%, ….

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