• ShopperTrak commentary for w/c 17th April

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 16 (17th April 2017 – 23rd April 2017): -2.8%
    Change for week 16 Year-on-Year: -0.6%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 16 (17th April 2017 – 23rd April 2017): -1.7%
    Change for week 16 Year-on-Year: +5.0%

    Commentary

    The ShopperTrak National Retail Index is reporting a decrease Week-on-Week of -2.8% and a decrease of -0.6% Year-on-Year.  The weekend showed a decrease of -7.8% Year-on-Year and the Year-to-Date trend reports -2.5% compared to the previous week. Furthermore, the figure recorded is worse than last year, at -2.3%.

    The region to see the highest Year-on-Year increase was the Yorkshire Humber, with an increase of +9.8%, followed by Northern Ireland, of +8.6%. The South East region saw the lowest Year-on-Year increase of ….

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  • ShopperTrak commentary for w/c 10th April

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 15 (10th April 2017 – 16th April 2017): -5.2%
    Change for week 15 Year-on-Year: +1.8%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 15 (10th April 2017 – 16th April 2017):  -1.3%
    Change for week 15 Year-on-Year: +4.8%

    Commentary

    The ShopperTrak National Retail Index is reporting a decrease Week-on-Week of -5.2% and an increase of 1.8% Year-on-Year.  The weekend showed a decrease of -11.8% Year-on-Year, whilst the Year-to-Date trend reports -2.6% compared to the previous week. Furthermore, the figure recorded is worse than last year, at -2.1%.

    Four regions realised a Year-on-Year decrease with the West Midlands suffering the highest decrease of -10%, followed by the Eastern region, with a dip of -4.8%. The South East region saw the lowest decrease ….

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  • ShopperTrak commentary for w/c 3rd April

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 14 (3rd April 2017 – 9th April 2017): +0.8%
    Change for week 14 Year-on-Year: -6.4% 

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 14 (3rd April 2017 – 9th April 2017):  -0.5%
    Change for week 14 Year-on-Year: +2.1%

    Commentary

    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +0.8% and a decrease of -6.4% Year-on-Year.  The weekend showed a decrease of -5.0% Year-on-Year and the Year-to-Date trend reports -2.9% compared to the previous week. Furthermore, the figure recorded is worse than last year, at -2.0%.

    Northern Ireland was the only region to see a Year-on-Year increase, of +1.3%; all other regions suffered a Year-on-Year decrease. The region to realise the highest decrease was the Eastern ….

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  • ShopperTrak commentary for w/c 27th March

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 13 (27th March 2017 – 2nd April 2017): -2.4%
    Change for week 13 Year-on-Year: -6.2%

     ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 13 (27th March 2017 – 2nd April 2017): +3.0%
    Change for week 13 Year-on-Year: +4.7%

    Commentary

    The ShopperTrak National Retail Index is reporting a decrease Week-on-Week of -2.4% and a decrease of -6.2% Year-on-Year.  The weekend showed an increase of +5.0% Year-on-Year, whilst the Year-to-Date trend reports -2.6% compared to the previous week. Furthermore, the figure recorded is worse than last year, at -2.3%.

    The only region to realise a Year-on-Year increase was London, with a slight lift of +0.3%. The Eastern region suffered the highest decrease, of-17.3%, followed by South ….

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  • ShopperTrak commentary for w/c 20th March

    ShopperTrak Retail Index – UK National Weekly:
    Change for week 12 (20th March 2017 – 26th March 2017): +2.9%
    Change for week 12 Year-on-Year: +4.7%

    ShopperTrak Retail Index – Retail Park Weekly:
    Change for week 12 (20th March 2017 – 26th March 2017): -2.5%
    Change for week 12 Year-on-Year: +4.2%

    Commentary

    The ShopperTrak National Retail Index is reporting an increase Week-on-Week of +2.9% and an increase of +4.7% Year-on-Year.  The weekend showed an increase of +99.4% Year-on-Year due to Easter Sunday falling on 27th March 2016, while Saturday showed an increase of +8.7% on the year. The Year-to-Date trend reports -2.3% compared to the previous week. Furthermore, the figure recorded is higher than last year, at -2.7%.

    The North West recognised the highest Year-on-Year increase of +12.8%, ….

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  • When it comes to customer loyalty, is the store keeping pace with online?

    In the omnichannel retail environment, where digital and physical channels are interconnected, the consumer is spoilt for choice with where, how and with whom they shop. And their expectations across these channels continue to rise.

    This has made securing customer loyalty significantly more challenging for retailers. Market competition is intense, and even a single bad experience can be enough to push regular shoppers towards competitors.

    In order to cultivate customer longevity in this highly competitive environment, the retail loyalty market has exploded. In fact, market research forecasts that loyalty management spend will surpass $4.5 billion by 2021, according to ABI research.

    But while investment is increasing, many retailers are finding their loyalty schemes are more effective in nurturing customer retention and spend online than ….

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